FCD Terms And Conditions

 
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Please read the following points carefully as use of our Shop On-line facility and purchase of goods by you means that you agree to them.

Ordering & Stock Availability

You can order goods from us on this website by completing the order form. We will quickly send you an e-mail to confirm that we have received your order. This email confirmation will be produced automatically so that you have confirmation of your order details. We aim only to display items which are in stock and which can be dispatched to you quickly.

Occasionally, we may sell out of some goods or their description may change. For this reason, the order confirmation does not mean that we will definitely be able to meet your order. If we are unable to meet your order we will let you know as soon as possible and will credit your payment card with the full price of the goods or service that we are unable to supply.

Pricing

Our prices are in pounds sterling on our web site and include VAT (where applicable), postage and packing within the UK, and insurance.

Payment

You can pay online using Visa, MasterCard, Switch or Delta.

To make sure that shopping on our website is secure, your credit details will be encrypted to minimise the possibility of someone being able to read your details as they are sent to us over the Internet.

Should you wish to purchase customized gift vouchers or products please call FCD First Contact Driving who will be able to assist you with your purchase.

Delivery

For your security we can only make deliveries to the purchasing cardholders address. We aim to deliver the goods to you within 5 working days of receipt by us of your order and we will make every effort to deliver within this time. We will not be liable for any loss caused to you by late delivery.

If you do not receive your order within 5 working days of your receipt of our order confirmation, please contact us on: 01392 42 32 22

Opening Hours: Monday - Friday 9am-5pm

Return Of Goods

You may cancel your order without penalty by returning the undamaged goods in their original packaging.This will apply to your order unless you order video, DVD, audio, multimedia and software products where the item has been unsealed. You are under a duty to take reasonable care of the goods, which means the goods must be unused. You must return the goods within eight days of the day they were received. If you cancel your order, you are responsible for the cost of returning the goods.

Send returns to:FCD First Contact Driving Returns Dept. 2 Iris Avenue, Exeter, Devon EX2 8BJ

For your protection we recommend that you use a recorded-delivery service. This returns policy does not affect statutory rights.

Driving Lesson Bookings

The instructor shall have the right to substitute another instructor for a specific appointment or in the event of a mechanical breakdown or other cause, the instructor reserves the right to rearrange the lesson to a time convenient to both parties.

The instructor will carry motor insurance covering the pupil whilst driving the tuition vehicle when accompanied by the instructor or by a Driving Standards Agency Examiner.If the pupil fails to give a minimum of 48hrs notice to cancel any lesson, the pupil shall be liable for the lesson fee in respect of that lesson.

If the pupil fails to turn up for a lesson, the pupil will be charged for the full price of the lesson.If, upon arrival for an appointment, the instructor deems that the pupil is unfit to undertake that lesson through misuse of drink or drugs, then the instructor has the right to cancel that appointment and the pupil will be liable for the payment of the fee.

It is hereby expressly agreed that these terms and conditions are made solely between the instructor and pupil and that no contractual relationship exists between the school and pupil. Subsequently, the pupil acknowledges that the school has no liability to the pupil in respect of any loss, injury or damage arising from the use of the tuition vehicle or from any acts of omissions of the instructor or any instructor substituted.

Payment with respect to the current or next lesson may be made to the instructor; all other payments should made to the instructor's agent (the school). Where payments are made directly to the instructor, the school does not accept responsibility what so ever for any failure on the part of the instructor to carry out his/her obligations.

Intensive Courses

Intensive Courses need to be paid in full 7 days prior to commencement.

Cancellation Of Courses

If the pupil/company gives less than 7 days notice to cancel an intensive course then they will be liable for the full cost of the course. If a pupil is ill, a doctors note will be required otherwise the pupil will be charged.

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