How FCD First Contact Driving School Handles Personal Data

We at FCD First Contact Driving (FCD) take the privacy of your information very seriously. We aim to meet current Internet best practice. Our services are designed to give you the information that you want to receive. Our Privacy Policy below explains how we will collect and use the information you give us. We may vary this policy from time to time and the current version will be that published on this site. The word 'we' refers to (FCD) unless otherwise indicated.

1) Collecting Your Information

From time to time, you will be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services on our website. These services may include competitions, and online personalized services. We will also need personal information in order to supply other products and services or to help us identify you when you contact us. When we collect this information we will only do so over a secure connection, FCD First Contact Driving do not store any credit card details.

If you communicate with us by email over the Internet you should be aware that the nature of the Internet is such that unencrypted communication may not be secure and may pass through several different countries on route to us. Please do not email us with confidential or sensitive information such as your credit card details. We cannot accept responsibility for unauthorised access to your information that is outside our control.

FCD Data Protection Notice

For the purposes of the Data Protection Act 1998, the data controller in relation to the information you supply is FCD First contact Driving (FCD) 2 Iris Avenue, Exeter, Devon EX2 8BJ.

When you give us information about another person, you confirm that they have authorised you to act for them, to consent to the processing and use of their personal data in the manner described in this notice and to receive on their behalf any data protection notice. You have the right to ask for a copy of your information (for which we will charge a small fee) and to correct any inaccuracies.
We may record telephone calls for staff training and evidential purposes.

2) How we collect information about your visits to our website

When you visit our web pages, we will download something called a 'cookie' to your computer (section 6). We may also collect information using web beacons (also known as clear gifs or web bugs - see section 7). Our cookies and Web Beacons provide us with non-personal statistical information about what you do on the website.

For example: the duration of time a page was viewed, common paths taken through the site, data on screen settings and other general information. We may also collect information about what other websites you visit after ours. We use this data to improve the services on our site and to refine your experience of using our sites.

3) What will we do with your personal information?

We will only use your information for the purposes that you would reasonably anticipate or that we state when we collect it and, where necessary, for which you have given us your consent.

Where we are making arrangements on your behalf we may need to pass your information to third parties to conclude those arrangements. For example, posting goods purchased or making arrangements for driving lesson bookings. We are committed to treating your personal data with due care and in accordance with the data protection principles.

4) How to access your personal information

Please address requests to the Data Protection Compliance Manager, FCD Head Office, 2 Iris Avenue, Exeter, Devon EX2 8BJ (Please note that a small fee of 10.00 will be charged for dealing with these requests). If you believe that any of the data we hold about you is incorrect or being misused or want further information you may contact us at the above address.

5) Users aged 16 years and under

information. If we find that we have received information from you without the appropriate consent, we reserve the right to cancel all transactions and services and remove all personal data that you have supplied. You will be able to re-submit the information when you have the required permission.

6) What is a cookie?

Cookies are text files that identify your computer (through what is known as an IP address) to our server. For information about what we use these for refer to section 2. Whilst in some cases it may be possible, we do not use the IP address as a means of identifying you. You generally have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. You can do this through your Internet browser. With most browsers, this facility can be reached via the 'tools' (e.g. Internet Explorer), or 'edit', or 'task' (e.g. Netscape) menu. If you have any problems finding this area, the 'help' function within your browser will be able to provide assistance.

If you refuse a cookie it may prevent the proper operation of the site or even prevent your access to certain areas.

7) What is a Web Beacon?

Some of our Web pages may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information that includes a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of our site or particular campaigns.

If you have any questions regarding this privacy policy or any other aspect of our data handling procedures, please contact us via the address below, marking all correspondence for the attention of the Data Protection Compliance Manager.

8) Links to other websites

Our Websites may contain links to other sites outside the group. FCD First Contact Driving School is not responsible for the privacy and security of these sites. This privacy policy applies only to this website.

FCD First Contact Driving© Copyright 2008 - 2009